The Royal British Legion Headquarters and Warehouse are located in Aylesford, Kent. This site assembles and distributes order-packs annually to approximately 5,000 Poppy Appeal Organisers (PAOs) throughout England, Wales and Northern Ireland. The Charity also sells a large range of other items such as wreaths, ceremonial items and gift items with a poppy theme. Orders are received for both the range of products held in stock and also for ‘special’ or personalised items throughout the year.
The distribution function had previously been required to operate without computer system support for the most basic warehousing requirements. As a result of this, the warehousing and distribution function has been an essentially manual process, both administratively and operationally, with typically associated inefficiencies and opportunities for clerical error. Management information regarding stock-holding, availability of stock to fulfil orders and performance against service parameters was either unavailable, or at best extremely limited and difficult to access.The Requirement
The Royal British Legion had recognised the need new warehouse management systems for some time, but internal resource constraints meant that limited progress had been made on pushing forward the development. The decision was therefore taken to appoint suitably qualified consultants to assist with the development
Following a brief review of the operating requirements, The Logistics Business assisted in identifying a range of essential requirements within the new systems, relating to administration and management reporting as well as warehouse operational requirements to support accurate stock records and efficient throughput and returns processes.
The Logistics Business then assisted the Royal British Legion in identifying potential suppliers, issued invitations to tender and shortlisted a number of suppliers to present their proposals.
Throughout the project, The Royal British Legion was able to tailor the level of consultancy support to suit its needs during each phase, as dictated by the availability and experience of internal resources.
The Logistics Business is well placed to help with this work, having an extensive background in Logistics IT systems, which, combined with a practical understanding of the operational processes behind successful warehousing and distribution facilities, allows us to bring significant benefits to such projects.