Improving Changes through Integrated Process, People and Technology

How to make changes through Integrated Process, People and Technology? All too often, technology change and investment is seen as the solution to delivering step-change improvements in cost and or service performance. While the use of technology, whether systems, automation or a combination of both, has an important role to play in any company’s change and investment plans, the associated process and people changes are far too often overlooked - leading to frustration through under-delivery of performance benefits. With the...

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Implementation of Change

Our clients are sometimes surprised that after having spent time and money  reviewing and designing their requirements, converting the concept into reality is often more difficult than initially anticipated. Many clients wish to implement the solution themselves, believing they have the resources in- house and are keen to keep the amount of external spend for support to a minimum. The Logistics Business is frequently asked to come back at a later stage and help to “realign” the project and assist...

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Home Shopping Returns

It won’t have escaped anyone’s attention that home shopping is growing fast…very fast, and most of you will know that few companies are making very much money out of it and those that are do so with very thin margins. What might surprise you is that a large percentage of the goods sent to homes are returned to the warehouses or stores by customers – as much as 40% for some companies.  In fact it is quite bizarre that many...

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Vanilla Should Be Your Favourite WMS Flavour

The majority of medium to large Warehouse Management systems (WMS) have been around for quite some time now in a variety of guises. There may have been multiple upgrades including major platform revisions, but the logic that drives specific processes is likely to have been based on that from the original design. In this article we will be exploring a number of key areas: Where it all goes wrong Understanding the need for change There are modification and Modifications! During...

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Alibaba, the e-commerce giant from China

The Chinese e-commerce group Alibaba is among the hottest topics being discussed in recent days because of its expected initial public share offering as the largest in US history, exceeding even Facebook. Founded by teacher Jack Ma 15 years ago in his one-room apartment 100 miles outside Shanghai, it’s a true modern day ‘rags to riches’ story. Ma named the company after Ali Baba – ‘a young man always willing to help others.’ His ambition was to bring together businesses...

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